Return & Refund Policy

At Holicks Empire Shop, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

Returns

• You have [7] days from the date you receive your item to request a return.
• To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.
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• Certain types of goods are exempt from being returned, such as perishable items, personalized products, or digital downloads.

How to Initiate a Return

• Contact our customer service at refund@holicksempire.one within the return window.
• Provide your order number, reason for the return, and photos if applicable.
• We will provide instructions on how to send your item back.
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Refunds

• Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
• Approved refunds will be processed within [7-14] business days to the original payment method.
• Shipping costs are non-refundable except in cases where the return is due to our error or defective products.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, please contact us.
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Shipping Returns

• You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error.
• We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

If you have any questions about our Return & Refund Policy, please contact:

Holicks Empire Limited
Email: support@holicksempire.one
Phone: +2349039589225.